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Go to the shop#Frequently asked questions
Have a question? We've got answers! At ibattz, we believe in transparency and providing our customers with all the information they need to make informed decisions. That's why we've compiled a comprehensive list of frequently asked questions (FAQs) to address any concerns or queries you might have. From shipping and returns to product details and payment options, our FAQ section covers a wide range of topics to ensure a seamless and hassle-free shopping experience.
If you can't find what you're searching for, our friendly customer support team is just a click away, ready to assist you every step of the way. So, go ahead and dive into our FAQ section – your ultimate resource for all things.
SHIPPING ORDER
Orders will be shipped within 2 to 3 business days of when the completed order is received and payment is processed, unless you are notified at the time order is placed or receive an email notice, that an item is on “delayed shipping” status.
DELIVERY ADDRESS
A complete and correct delivery address is essential. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. An additional fee may apply if an address change is made while the package is en route. You must include a daytime telephone number for all orders.
SHIPPING FEES & OPTIONS
All Shipping is subjected to a shipping fee and included in the online price. The shipping fee DOES NOT include any imported tax/duties. All import tax/duties are to be borne by the customer.
To offer you the best possible price and service we strive to work with reputable and reliable delivery agency to handle our deliveries.
To offer you the best possible price and service we strive to work with reputable and reliable delivery agency to handle our deliveries.
DELIVERY TIMES
You will get an expected delivery date for each shipping option during checkout within the next 2 to 3 business days if order before 12 pm.
Products shipped via standard service are normally delivered between 3 to 4 business days after shipment.
Products shipped via standard service are normally delivered between 3 to 4 business days after shipment.
REQUIRED SIGNATURES
A signature is required for deliveries. All M2Life’s shipments contain valuable products. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone who can act as your agent will be available to sign for your package.
Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that for deliveries that require a signature, if you are willing to assume the risks of delivering your order without a signature, you may authorise ibattz to arrange for a delivery that does not require anyone to be at the delivery address.
Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that for deliveries that require a signature, if you are willing to assume the risks of delivering your order without a signature, you may authorise ibattz to arrange for a delivery that does not require anyone to be at the delivery address.
UNDELIVERABLE PACKAGES
Occasionally packages are returned to ibattz as undeliverable. When the carrier returns an undeliverable package to ibattz, please sales@ibattz.com to make arrangements for reshipment. Packages will be re-shipped at an additional shipping fee.
EXCHANGES AND REFUNDS
You have the option of exchanging any damage or non-functional product(s) or receiving a refund for the full amount of the original purchase price within 7 days of receiving the purchased items.
Refunds on returned products will be issued in the matching payment form as tendered at the time of purchase, excluding shipping charges. If payment was made by credit card, once we receive the product, we will arrange for credit back into your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Please note that ibattz does not permit the return of or offer refunds for the following products:
Product that was purchased and exceed the 7 days returned window (prior to mutual agreement).
Product not in their original full packaging with supplied accessories.
NON-FUNCTIONING (NF) PRODUCT: FAILURE OUT OF THE BOX A hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please email sales@ibattz.com within 3 calendar days of the invoice date. ibattz Support will determine whether the product is NF and offer you the following options: Replacement at ibattz expense, will ship another of the same product or refund you the value of the product.
Refunds on returned products will be issued in the matching payment form as tendered at the time of purchase, excluding shipping charges. If payment was made by credit card, once we receive the product, we will arrange for credit back into your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Please note that ibattz does not permit the return of or offer refunds for the following products:
Product that was purchased and exceed the 7 days returned window (prior to mutual agreement).
Product not in their original full packaging with supplied accessories.
NON-FUNCTIONING (NF) PRODUCT: FAILURE OUT OF THE BOX A hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please email sales@ibattz.com within 3 calendar days of the invoice date. ibattz Support will determine whether the product is NF and offer you the following options: Replacement at ibattz expense, will ship another of the same product or refund you the value of the product.
PRODUCT WARRANTY TERMS
All products sold via ibattz.com carry the standard warranty offered by the local authorised distributers of the Brand Owners. As such, warranty coverage of products may differs between countries.
All after sales service will need to go back to the Service Centre of the local distributor, unless otherwise stated. ibattz.com will include the warranty coverage period and Service Centre details at the product page whenever applicable.
All after sales service will need to go back to the Service Centre of the local distributor, unless otherwise stated. ibattz.com will include the warranty coverage period and Service Centre details at the product page whenever applicable.
WHAT ISN’T COVERED
The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). It doesn’t cover incidental damages. Also, the warranty isn’t any good after you open any product that isn’t intended to be opened – please don’t try and fix anything yourself.
If you have problems or questions, email us at sales@ibattz.com.
PRODUCT AVAILABILITY
ibattz makes every effort to supply you with the products you order, but there may be occasions when ibattz confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. In those circumstances, ibattz will contact you to inform you and, if you are interested, ibattz may suggest alternative products that might meet your needs. If you do not wish to order alternative products, ibattz will cancel your order for products ibattz cannot supply and for any other products that you no longer wish to order as a result and will refund your purchase price for those products.
Given the popularity of some products, ibattz may restrict the number of such items that you may purchase. ibattz will post limitations on quantity on the ibattz.com website or will inform you of product purchase limits at the time it processes your order. ibattz reserves the right to change quantities available for purchase at any time.
Given the popularity of some products, ibattz may restrict the number of such items that you may purchase. ibattz will post limitations on quantity on the ibattz.com website or will inform you of product purchase limits at the time it processes your order. ibattz reserves the right to change quantities available for purchase at any time.
ORDER LEAD TIMES
ibattz makes every effort to ship your product according to the estimated lead times provided by ibattz at checkout. The estimated lead times are in business days (Monday through Friday, excluding Saturday, Sunday and Public Holidays). Lead times quoted on the checkout page are for orders where all items are in stock or that can be partially shipped, meaning that items ship as soon as they are available.
Although ibattz makes every effort to ship your order according to the lead-time provided, shipping dates may change due to changes in supply or other considerations. If the lead-time changes, ibattz will contact you via email and provide a revised shipping estimate.
Although ibattz makes every effort to ship your order according to the lead-time provided, shipping dates may change due to changes in supply or other considerations. If the lead-time changes, ibattz will contact you via email and provide a revised shipping estimate.
PROOF OF PURCHASE
ibattz will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.
PAYMENT METHODS
ibattz.com supports all payment option supported by all major Master and Visa Credit Cards, Apple Pay and Google Pay
